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Jobs

Customer Support Representative with German and English

Kraków, Poland / remote

Description

We are an international marketing agency seeking a Customer Service Representative with proficiency in German and English to provide exceptional support to our clients. 

In this role, you’ll be working side-by-side with others from the team ensuring top-notch service delivery through email correspondence and occasional phone calls. You’ll be reporting directly to our Account Manager. 

If you're motivated, customer-focused, and ready to take on a rewarding challenge, we want to hear from you! 

 

Essential requirements

  • 1-3 years’ customer support experience.
  • Fluent in both German and English, with excellent written and verbal communication skills in both languages.
  • Strong customer service orientation, demonstrating empathy and professionalism in challenging situations.
  • Problem-solving skills to overcome obstacles and find effective solutions.

 

Nice to have

  • Familiarity with marketing and digital marketing concepts.
  • Knowledge of SAP and Zendesk. 

 

Responsibilities

  • Providing outstanding customer support to clients in both German and English via email and occasional phone calls.  
  • Addressing inquiries, resolving issues, and ensuring a positive customer experience.
  • Demonstrating a proactive and resourceful approach to problem-solving.
  • Maintaining detailed and accurate customer records. 

 

Why join us?

  • You will be working in a truly international team with people from all over the world. MGWW is made up of 22 nationalities. Corporate language is English.
  • You will become part of a global team of highly motivated experts, in a very friendly atmosphere.
  • You will get opportunities to grow professionally as we value about continuous learning culture and provide frequent trainings, conferences, coaching, and access to top-class marketing tools.
  • You will have supportive colleagues and together try to best service our clients.
  • You will join a company that really values work-life balance. We truly listen to the voice of each member and offer flexibility in every sense of the word.
  • In the case of an office job, you will have daily access to fresh fruit, tea and coffee. Together with the rest of us you will celebrate minor and major events such as birthdays and company successes.

 

Recruitment stages

  • CV screening. Your CV will be viewed by the HR Manager.  
  • 1st Interview. If you meet the job requirements, you will receive an invitation to the 1st interview with the HR Manager.
  • Aptitude Test & Job-related assignment. If the interview goes well, you will be asked to complete an online test and an assignment, which will verify your capabilities required for the job.  
  • 2nd Interview. If you pass the test, you will be invited to a 2nd interview with the Hiring Manager.
  • Final Interview. If the 2nd interview goes well, you will get an invitation to the final interview with a company owner.

*All the interviews will be conducted online through Microsoft Teams.  
 

Interested? Share with us your resume, and we will get back to you as soon as possible.

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Company benefits

MediaGroup Worldwide offers a wide range of additional benefits. They may vary from country to country. To find out more about those available in your location, please contact the HR Manager at [email protected].

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Global presence

As a global agency, our employees can engage in cross-office trips abroad and experience new cultures.

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Professional growth

At our company, you can build a career from a junior specialist to a department manager. We recognize our employees' efforts and continuous growth through promotions.

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Learning opportunities

Self-education is highly valued at MediaGroup. We gladly sponsor attendance at industry conferences, provide access to top-class marketing tools and regularly organize in-house training.

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Team events

We value every opportunity to gather, both online and offline! We love to celebrate our business accomplishments and organize joint team lunches and team-building activities.

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Private medical care

We care about our employees’ health. We offer a private medical package with access to numerous specialists and medical treatments.

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Sports card

We help you stay in shape. The sports card we offer gives you access to limitless sports facilities such as gyms, tennis courts, swimming pools, etc.  

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Beverages and food

On-site employees have access to fresh fruit, tea, coffee, a subsidised canteen and occasional company dinners. 

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Paid annual leave

Apart from bank holidays, all our employees are entitled to a minimum of 25 paid days off per year.

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Pension plan

Think about your retirement and invest in your future.